Shipping Information
Shipping
We ship anywhere in the contiguous United States. Shipping costs will be calculated at checkout. There will never be any surprise tariffs, duty or brokerage fees after order has been placed. We want the buying process to be as easy and transparent as possible.
*We may not be able to ship to all remote/rural locations. You will be notified if we are unable to deliver to your location.
Refunds
If you receive a vanity and you are not satisfied, return the vanity within 90 days. Call or email us and let us know the reason for the return. After confirmation, simply return the product back to us for a full refund.
For more information visit our refunds section.
Confirmation email
Once the order has been processed and the vanity shipped, a confirmation email will be sent along with a tracking number. The Confirmation email will also contain important information and a check list to follow once the product has arrives.
Order tracking
When your order has shipped, you will receive an email shipping confirmation containing a tracking number. The tracking number will allow you to track where your parcel is in the logistics process. Eg. In transit, at destination terminal, ready to be couriered to customer.
You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier's website
- Contact a Vanity Store customer service representative at 1-888-807-2323
- E-mail us at info@thevanitystore.com for a status update
If you misplace your shipping confirmation email, please contact a Vanity Store customer service representative at 1-888-807-2323 for assistance, or email us at info@thevanitystore.com
Arrival:
Pallets
When your product is ready to be delivered at its final destination a courtesy call will be given by the shipping company. All large products on skids are delivered between 08:00 and 18:00 local time and will be curbside delivery. We do not deliver into the home.
Packages
If your order is small enough to be shipped in a package or envelope, you will still be given a tracking number, however, standard shipping procedures will apply. You will not receive a phone call arranging delivery, they will simply deliver as soon as they can.
If you are there to receive your delivery, great! If not, you will have to pick it up from your local pick up location or the delivery will be scheduled another time.
What if my product is damaged?
